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Valid CT-UT Complete Exam Dumps Offer You The Best Certification Exam Cost | ISTQB ISTQB Certified Tester Usability Tester
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ISTQB Certified Tester Usability Tester Sample Questions (Q30-Q35):
NEW QUESTION # 30
Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
- A. ii, iv & v are true, i & iii are false
- B. i, ii & v are true, iii & iv are false
- C. ii & iv are true, i, iii & v are false
- D. iii, iv & v are true, i & ii are false
Answer: A
Explanation:
Usability labs provide a controlled environment that offers several advantages for observing and recording usability test sessions. Specifically, they allow for easy observation of participants (ii), standardized conditions for each session (iv), and facilitate audio and video recording for detailed analysis (v). However, the context is not natural (i), because the lab is an artificial setting rather than the user's actual environment.
Also, setting up a professional usability lab is not inexpensive (iii); it typically involves significant costs for equipment, space, and staffing. Therefore, options ii, iv, and v are true, while i and iii are false.
References:
Nielsen Norman Group: Usability Labs - Pros and Cons
ISO 25062:2006 - Usability Test Reporting
Usability.gov: Setting Up a Usability Lab
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NEW QUESTION # 31
A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. That depends on the context of use as users may have different expectations
- B. The usability of the website is good - five minutes is a fair amount of time
- C. That depends on the accessibility of the website
- D. The usability of the website is bad - five minutes is way too long
Answer: A
Explanation:
Usability is defined in ISO 9241-11 as the extent to which a system can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. Without knowing the context-such as product complexity, user familiarity, device type, or purchasing habits-it is impossible to judge whether five minutes is good or bad. For complex items, five minutes may be reasonable, while for one-click purchases, it may be excessive. Thus, usability cannot be assessed solely based on one metric like time-it must be evaluated within its full usage context.
References:
ISO 9241-11:2018 - Usability Definitions and Concepts
Nielsen Norman Group: Context of Use in Usability Testing
Usability.gov: Usability and Context of Use
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NEW QUESTION # 32
Which of the following statements about usability test plans is true?
- A. It should be very elaborate and at least 10 pages
- B. It contains a schedule
- C. It should contain the briefing instructions
- D. It contains the results of the test sessions
Answer: B
Explanation:
A usability test plan is a foundational document created before conducting usability testing. It outlines the objectives, scope, methodology, participants, tasks, and schedule for the testing activities. One of its essential components is the schedule, which details when and how test sessions will occur to ensure proper resource allocation and time management. Including a schedule helps coordinate between test moderators, participants, observers, and stakeholders, making the testing process organized and efficient.
While briefing instructions (Option B) may be related to the usability test, they are typically documented separately or included in participant materials rather than the formal test plan itself. The test plan should be concise and focused; it need not be overly elaborate or lengthy (Option C), as clarity and usability of the plan are more important than length. The results of the test sessions (Option D) are not included in the test plan but rather compiled afterward in a test report or analysis document.
Therefore, the correct statement is that the usability test plan contains a schedule, ensuring a structured timeline for the usability testing activities.
References:
Usability.gov, Usability Testing Plan Template
Nielsen Norman Group, Usability Test Planning
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing process
NEW QUESTION # 33
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Iteratively develop prototypes, perform expert reviews, and integrate found issues
- B. Interview users, iteratively develop prototypes, and evaluate the software
- C. Define requirements, develop the software, and perform acceptance test
- D. Interview users, develop the software, and perform acceptance test
Answer: B
Explanation:
Human-centered design, as defined by ISO 9241-210, emphasizes early user involvement, iterative design, and continuous usability evaluation. Option D aligns with this model as it begins with understanding user needs (interview users), proceeds through iterative prototyping (which allows for continuous improvement), and involves user evaluation. This ensures that the final product is shaped by real user input and feedback.
Options A and B lack iteration and continuous evaluation, while option C, although partially aligned, lacks explicit user involvement in the evaluation process, focusing only on expert reviews.
References:
ISO 9241-210:2019 - Human-Centered Design
Nielsen Norman Group: Human-Centered Design Principles
Usability.gov: Human-Centered Design Process
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NEW QUESTION # 34
A "usability test participant" ...
- A. ... is a person who observes a usability test.
- B. ... is a representative user who solves typical tasks in a usability test.
- C. ... helps to set up the system used for the usability test.
- D. ... can be the organizer of a usability test.
Answer: B
Explanation:
A usability test participant is a person selected to represent the target user group and asked to perform specific tasks in a usability test. Their actions, reactions, and feedback help identify usability issues and evaluate the system's effectiveness, efficiency, and user satisfaction. This role is strictly observational and does not involve organizing, observing, or setting up the test. Options A, B, and C describe other roles (e.g., technical support, observers, or moderators). Only option D accurately reflects the definition of a usability test participant.
References:
ISO 9241-210:2019 - Human-Centered Design
Usability.gov: Roles in a Usability Test
Nielsen Norman Group: Recruiting Test Participants
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NEW QUESTION # 35
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